Business Transformation and Efficiency
CrestWell Accountants helps larger organisations, turning over £35 million or more with over 200 staff, operate leaner, smarter and more profitably. We redesign processes, implement and improve financial systems, support organisational restructuring and manage change projects through to delivery, led by a specialist with over twenty years of transformation experience at organisations including PwC and Ericsson.
Checked by Omar Ahmed Khan ACA, Founder and Principal, on .
Read the transcript
Hey, are you struggling with constantly increasing operational costs in this age of artificial intelligence? You're not alone. This is a common challenge these days, especially in this age of AI adoption. Regardless of the size of the company that you are in, whether small, medium, or even the large corporations, everyone is actually facing this challenge.
Because if you don't spend and adopt AI and spend on it, then you're going to fall behind. But if you do, your operational cost or the token utilization cost or your FinOps actually becomes a serious concern that actually directly hits or impacts your growth margins.
This is where CrestWell can actually help you. Because we come from 20 plus years of experience in working in top four consulting, management consulting firms, like Deloitte, PwC, and have worked in severely challenging, complex, and highly regulated environments like telco, legal industry, wagering, and government sectors, where things are really difficult to even move or change.
And we have actually delivered or transformed their operating models for our clients to actually achieve their main objectives. Where we take pride in is that we don't just present transformation strategy decks that gets presented to the board, and then once they're approved, then we're off.
We actually take pride in that we actually become part of the journey for our clients. And we actually make sure that they do actually get the right return on investment, and they see the whole journey through. And this is why our retention of our clients has been absolutely amazing.
So if you're facing the same challenge, you need some guidance and advice on how to transform your business, please contact us.
Helping your organisation operate leaner, smarter and more profitably through targeted change.
Organisations tend to grow their processes by accident. A system here, a workaround there, another team to handle the admin, until the way things get done is slower and more expensive than it needs to be, operating costs keep climbing and margins shrink. By the time an organisation turns over £35 million or more and employs over 200 people, nobody has the time to step back and fix it. Transformation is about stepping back: finding what is holding the organisation back and changing it in a practical order, through to delivery.
What is included
Strategic advice on business and financial matters
- Operational efficiencies
- Organisational restructuring
- Project management and change delivery
Process and systems improvement
- Process redesign
- Financial systems implementation and change management
Automating manual, repetitive work is now its own service: AI and automation, also led by Faiq.
Led by Faiq Khan

This service is led by Faiq Khan, one of CrestWell's specialist associates. Faiq brings over twenty years of experience helping organisations operate leaner, smarter and more profitably, with senior roles at leading multinationals including PwC and Ericsson. He currently heads the transformation and change agenda for Australia's largest betting and wagering business.
He has led complex transformation programmes for some of the largest organisations, and brings that experience to every engagement: practical, commercially focused change, carried through to delivery rather than left in a strategy deck.
Operational efficiency
We look at how work actually flows through your organisation: how an order becomes an invoice, how a supplier bill gets approved and paid, how month end gets done. Where there are delays, duplication or double-handling, we find them and fix them. The aim is to let the organisation take on more work without taking on cost at the same rate.
Process redesign
Much of the cost in a large organisation sits in processes that nobody designed: they grew. We redesign them around how the work should flow, so the process is right first. Where the answer is to automate the repetitive, rule-based work, that is CrestWell's AI and automation service, which Faiq also leads.
Financial systems implementation and change management
Moving to a new accounting, reporting or operational system is one of the riskiest things an organisation does. Done well, it transforms how the organisation runs. Done badly, it costs months and a great deal of goodwill. We help you choose the right system, plan the move, migrate the data, and, just as importantly, bring your people with you so that the new system is actually used. This work links closely with CrestWell's bookkeeping and management accounts service, so your reporting is designed in from the start.
Organisational restructuring
As an organisation grows, the structure that got it there often stops working. Roles blur, decisions bottleneck, and good people get frustrated. We help you design a structure that fits where the organisation is heading, and plan the change carefully and fairly. Where there are people implications, we work alongside CrestWell's HR advisory team.
Project management and change delivery
Plenty of good plans never happen because nobody has the time to drive them. We can manage the project for you: agreeing the plan, keeping everyone on track, reporting progress, and making sure the change sticks after the project ends.
Who this is for
This service is for organisations turning over £35 million or more, with over 200 staff: organisations whose operating costs keep climbing while their margins shrink, organisations planning a new system, a restructure or a significant change, and leadership teams who know things could run better but need the specialist experience to work out how and to see it through.
Getting started
- A free consultation, to understand your organisation and what needs to change.
- A focused review of the processes, systems or structure in question.
- Clear recommendations, in a practical order, with an agreed scope and fee for any work that follows.
- Delivery and handover, so the change lasts.
Common questions
What size of organisation is business transformation for?
- It is for organisations turning over £35 million or more, with over 200 staff. At that size, processes, systems and structures that grew up piece by piece start to cost real money, and a change programme needs someone with the experience to see it through to delivery.
Will we need to buy new software?
- Not necessarily. We often get more out of the systems you already have before recommending anything new. Where a new system is the right answer, we help you choose it, plan the move and bring your people with you.
How long does a project take?
- It depends on the scope. A process review and a set of recommendations can take a few weeks; implementing a new financial system or restructuring a team takes longer. We agree the scope, the milestones and the fee with you before we start.
Ready to take control of your finances?
Book a free, no-obligation consultation and discover exactly how CrestWell can help. It is simply an honest conversation about your business.
CrestWell Accountants